Privacy Policy

Privacy Policy
Last updated: February 25, 2019

Welcome to www.shalilashes.co.uk (“Website” “Site” or “Service”) owned and operated by Vaishali Chatwani, a sole proprietor operating from her principal place of business at Kanta House, Victoria Road, South Ruislip, Middlesex, HA4 0JQ.
For the purposes of this Privacy Policy, any reference to the “Company,” “We,” “Us” or “Our” refers to Vaishali Chatwani and any reference to “You,” “Your” or “User” refers to any Website Visitor or Customer who places an order through our Website. We are committed to protecting your personal information.

 

There are a few ways that we may collect your personal data when you interact with our website. This Privacy Policy informs you about how we collect, use and disclose your personal data when you use our Website. We are the data controller for all personal data we collect from our Users.

 

Please take note that we do not use or share your personal data with anyone except as described in this Privacy Policy.

 

Definitions

Whenever you use our Website, we process all your personal data in compliance with local Privacy Laws as well the General Data Protection Regulation (“GDPR”). We will not process your data unless it is essential for delivering our Service or improving your User Experience on the Website.

 

For this Privacy Policy, any reference to the following terms shall hold the meaning as defined in Article 4 of the General Data Protection Regulation (“GDPR”):

 

  • ‘Personal Data’ -

Any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

 

  • ‘Processing’ -

Any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction”.

 

  • ‘Data Controller’ -

“the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.”

 

  • ‘Third Party’ -

“natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.”

 

GDPR Principles

We are committed to our compliance with the principles of:

 

  1. Lawfulness, transparency and fairness
  2. Purpose Limitation
  3. Data minimisation
  4. Accuracy
  5. Storage Limitation
  6. Integrity and Confidentiality

 

 

How we collect your personal data

INFORMATION YOU PROVIDE US VOLUNTARILY
●     When you place an order

When you use our website to order a product, we collect some personal data about you including your full name, your email address, your shipping address, your billing address and your payment details.

 

●     When you create an account

When you create a user account on our website, we collect your full name and email address.

 

●     When you contact us

When you contact our Customer Support or send us an email, we collect your name, email address as well as the content of your message in order to reply to your request and to contact you.

 

●     When you leave a product review

When you leave any product reviews on our website, we will store your username and the content of your review on our database.

 

INFORMATION WE COLLECT FROM YOUR USE OF OUR SERVICE
●     Log Data

We automatically collect certain information from your use of our website through log data. Log data is information that your browser sends whenever you visit our Website, such as your computer’s Internet protocol (“IP address”), your browser type or version, the pages you visit on our Website, date and time of your visit.

 

●     Cookies

Cookies are small files with data that we use to identify you as a unique user. We do not associate any of your Personal Information with these unique identifier files. We send cookies to your browser from our website, and these cookies are stored on your computer’s hard drive. You can tell your browser to decline all cookies or to indicate when a cookie is being sent. In the event that you decide to decline cookies from our Website, you may not be able to use some parts of our Service.

 

 

How we process your personal data

INFORMATION YOU PROVIDE US VOLUNTARILY
●     When you place an order

This information is processed to bill your payment method, and to ship the product to you. We may also use this personal information to contact you, as and when required.

 

Our legal basis for processing this personal information is the performance of our contract with you. 

 

Where you have a user account, we retain this information on our records for as long as your customer account is active. If you do not have an account on our Website, we will not keep your transaction history on our record for longer than two years from the date of purchase.

 

●     When you create an account

We use this personal information to create your user account and to enable you to log in to your account securely.

 

Our legal basis for the collection of this personal information is the performance of our agreement with you.

 

We will only retain this information on our records for as long as your account is active.

 

●     When you contact us

This information is processed to respond to your requests.

 

Our legal for processing this personal information is your consent which you grant us when you send us inquiries.

 

We will only keep support messages and enquiries on our record for a maximum period of two years from the date of last communication.

 

●     When you leave a product review

The content of your product review will be publicly visible to all website visitors, and your username will be displayed with your review.  Please do not share any personal information in public reviews that you do not wish to be visible to all website visitors.

 

We process this information to analyse our products and services and our user experience. We also make this information publicly available for other website users.

 

Our legal for processing this personal information is our legitimate interest.

 

We will keep your product reviews on our website for as long as our website is active unless you request us to remove your review from our website in which case we may remove it in part or whole.

 

INFORMATION WE COLLECT FROM YOUR USE OF OUR SERVICE
●     Log Data

We use this information to understand how Users use our website, collect demographic data and to improve our user experience such as the website recognising you when you revisit our website.

 

  • Google Analytics

We use Google Analytics services to better understand how users interact with our Website. Google Analytics is owned and operated by Google LLC. Google Analytics uses cookies that are stored on your device for the purpose of evaluating your use of our website. We use Google Analytics with IP anonymisation enabled. We do not use the analytics tools in a way that will identify you. All information collected from you is stored on Google servers located in the U.S. in accordance with EU-US Privacy Shield. You can learn more about how Google processes your personal information at this link.

 

You can stop these cookies from being stored on your computer by installing the browser plug-in available here.

 

  • Facebook Pixel

We use Facebook Pixel on our Website. Facebook Pixel enables us to track user behaviour when they visit our website after they click on our Facebook ad and to retarget ads to such users after they leave our Website.

 

We also use Facebook Pixel to analyse how our Facebook ads are performing. All data is anonymous, and we do not receive any personally identifiable User data from Facebook Inc. Although Facebook Inc does not disclose your personal data to us, this information is still stored and processed by Facebook Inc and may be used by them, in accordance with their own Privacy Policy.

 

Disclosure of Your Personal Information

●     Payment Processors

We use third-party payment processors on our Website to process order payments. All your sensitive financial information is collected and processed by our secure third-party payment processor. We do not store any credit card information on our database. We have the requisite SSL certificate required to ensure the safe transfer of your sensitive data from our website to our payment processor. 

 

●     Email distribution Tools

When you subscribe to receive marketing material on our Website, we will use MailChimp to deliver our newsletters to you.

 

 

  • Service Providers

From time to time we may employ other service providers to help us in facilitating our Website and to assist us with intelligent analysis of how our Service is used by our Users. These Service Providers will gain access to your personal data in the course of performing these tasks on our behalf. All such Service Providers are bound by our agreements to maintain the confidentiality of this information and not to disclose it for any other purpose.

 

●     Compliance With Laws

We reserve the right to disclose your Personal Information when required to do so for our compliance with any applicable laws and upon reasonable requests of any regulatory authorities.

 

●     Mergers and Acquisitions

In the event we undergo any merger or acquisition, we may share our user’s personal data with the other entity. Please note where we disclose your personal data with a new entity in the event of a merger or acquisition, you will retain substantially the same privacy rights as you have under this privacy policy.

 

Transfer of data

Our Website is hosted on servers that are located in the United Kingdom as well as other parts of the world where the local data protection laws may be less stringent than those of your country of current residence. By accessing or in any way interacting with our Website, you give us your express consent to transfer and process your data in and outside the country of your current residence for the purposes outlined in this Privacy Policy and those that are compatible with the specified purposes. Whenever we transfer your personal information to another jurisdiction, we take all necessary steps to ensure that your data is adequately protected in such recipient location.

 

Your Rights

The General Data Protection Regulation grants data subjects more control over their personal data. Here are some of the rights that you can exercise: 

●     Your right to access your personal information

●     Your right to rectify your personal information

●     Your right to be forgotten

●     Your right to object to the processing of your data

●     Your right to withdraw your consent

 

To exercise any of the rights, please contact us at help@shalilashes.co.uk.

 

Right to lodge a complaint

If you believe that we have infringed any of your privacy rights, we would appreciate it if you would contact us with your concern. We would like you to know that you also have a right to lodge a complaint with the Information Commissioner’s Office (ICO):

 

The Information Commissioner’s Office

Water Lane, Wycliffe House

Wilmslow - Cheshire SK9 5AF

Tel. +44 1625 545 745

e-mail: international.team@ico.org.uk

Website: https://ico.org.uk

 

Security

We care about the safety of your personal information and strive to keep all your personal information secure. Although we use industry best practices and commercially viable methods to protect your personal information, our Website uses third-party software tools and services which may have vulnerabilities that we are not yet aware of; therefore, we are unable to offer any guarantees as to the security of your personal information.

 

Your Consent

By voluntarily providing your personal information through the Website, you agree to the collection, processing, and disclosure of your personal information in accordance with this Privacy Policy.

 

Child Privacy

Our Website is not targeted at persons under the age of 18 ("Children"). We do not knowingly collect any Personal Information from anyone under the age of 18 years. If you are the legal guardian of a Child who you believe has provided us with his/her Personal Information, please contact us immediately, and we will take steps to remove such Personal Information from our servers immediately.

 

Changes

The Company reserves the right to change this Privacy Policy at any time without prior notice to you. Where we make any material changes to this Privacy Policy, we will inform you of such changes by amending the last updated date at the top of this page. Your continued use of the Website following the introduction of the changes to the Privacy Policy will constitute an acceptance of such changes.

 

Contact Us

If you have any questions about this Privacy Policy, please contact us at help@shalilashes.co.uk.